6-Hour Workshop

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Engagement, adoption, and alignment with sales teams are among the top challenges for Customer Success Managers. Are you using stories and facts to build new partnerships and extend your value to existing customers?

We provide a playful and engaging 1-day workshop to re-energise you. Using our method, individuals practice expanding and renewing partnerships and dealing with common issues. You will get the tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Immediate results are increased renewal rates, account growth, and more thoughtful account planning.

Today, 45% of sales organisations are not aligned to the customer success journey. How challenging does that make your efforts? This workshop will teach you to how to align with marketing and sales, create moments of WOW, and nurture deep, trusted client relationships. You will learn how to use insight to create action. We offer a formula to build shared purpose and guide project planning at each check-in.

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Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

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Details

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249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

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Strong enough for sales but made for customer success

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WeWork Metropool,
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Amsterdam

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Can’t get the number of seats or date you want?

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Turning advocates into evangelists

Turn mere customers into brand ambassadors and bring you whole company on board. By keeping your brand and ideas fresh both employees and customers will return. Aligning with the customer journey can increase win rates by 15%. Exceptional customer journey training increases quota attainment by up to 32%. Let us help you achieve your quotas with our training. We will teach you the Socratic method for B2B customer success. The Socratic Method will improve both customer experience and sales. This will help elevate your sales and provide the next step for your company's growth.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal