Workshop 3.0

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

You’re a modern customer success team. You have great customer happiness stories. You have data + analytics. How are you using stories and facts to build new partnerships and extend your value to existing customers?

Introducing a modern and fresh take on customer success. We believe that creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to re-energise you.

Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you to how to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly check-in. You will keep your promises!

Using this approach, individuals practice expanding partnerships that align to corporate purpose. You will have tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Long-term practice with these tools includes personal and corporate growth. Immediate results are increased renewal rates, account growth, and customer pride.

Prefer to chat?

Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Other Recommendations

MODULE P1.0

  • How to Inspire – Get Motivating
  • 2 Hour 249.00
LEARN MORE BOOK NOW

How to Inspire – Get Motivating

Captivate and get people excited about an idea with a few tools from improv masters

Get ready to see the world in a new way! We have 3 tools that will enable more generative sales conversations and create better relationships. With a little bit of improvisation and authenticity you will become a better salesperson. This will also help you become a more inspiring leader to your colleagues. Engaged companies grow profits as much as 3X faster than their competitors. Very engaged employees are 87 percent less likely to leave the organization. With our tools you will not only be more engaging but more dynamic and inspiring to your colleagues.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the “Get Motivating” Workshop

How to Inspire – Get Motivating

4 Habits Overview – Get Motivating

How to Do – Get Motivating

MODULE P1.0

  • How to Inspire – Persuasion
  • 2 Hour 249.00
LEARN MORE BOOK NOW

How to Inspire – Persuasion

Solution and consultative selling is dead -- the future is mobilizing with insight

Get ready to see the world in a new way! We have 3 tools that will enable more generative sales conversations and create better relationships. With a little bit of improvisation and authenticity you will become a better salesperson. This will also help you become a more inspiring leader to your colleagues. Engaged companies grow profits as much as 3X faster than their competitors. Very engaged employees are 87 percent less likely to leave the organization. With our tools you will not only be more engaging but more dynamic and inspiring to your colleagues.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 747.00

This course is part of the Persuasion Workshop

How to Listen – Persuasion

How to Inspire – Persuasion

4 Habits Overview – Persuasion

MODULE P1.0

  • Team Alignment Course 2.2 : Concentric Purpose
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Team Alignment Course 2.2 : Concentric Purpose

Find a common purpose and use it to guide your actions

Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.    Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool Weesperstraat 61-105, 1018 VN Amsterdam, Netherlands

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the B2B B2C Team Alignment

Team Alignment Course 2.1 : Team Assessment

Team Alignment Course 2.2 : Concentric Purpose

Team Alignment Course 2.3 : Backbrief

Customer Renewal

Turning advocates into evangelists

Turn mere customers into brand ambassadors and bring you whole company on board. By keeping your brand and ideas fresh both employees and customers will return. Aligning with the customer journey can increase win rates by 15%. Exceptional customer journey training increases quota attainment by up to 32%. Let us help you achieve your quotas with our training. We will teach you the Socratic method for B2B customer success. The Socratic Method will improve both customer experience and sales. This will help elevate your sales and provide the next step for your company's growth.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal