6-Hour Workshop

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Engagement, adoption, and alignment with sales teams are among the top challenges for Customer Success Managers. Are you using stories and facts to build new partnerships and extend your value to existing customers?

We provide a playful and engaging 1-day workshop to re-energise you. Using our method, individuals practice expanding and renewing partnerships and dealing with common issues. You will get the tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Immediate results are increased renewal rates, account growth, and more thoughtful account planning.

Today, 45% of sales organisations are not aligned to the customer success journey. How challenging does that make your efforts? This workshop will teach you to how to align with marketing and sales, create moments of WOW, and nurture deep, trusted client relationships. You will learn how to use insight to create action. We offer a formula to build shared purpose and guide project planning at each check-in.

Prefer to chat?

Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Other Recommendations

MODULE P1.0

  • Negotiating Complex B2B Contracts
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Negotiating Complex B2B Contracts

Coffee isn't for Closers -- it's for Openers

Have you ever been in a client conversation that got stuck? We will give you the tools not only to start the conversation but to keep it going. A first impression takes about seven seconds to take place, make sure that you nail yours. First impressions occur by nonverbal cues more than verbal cues. In fact, studies have found that nonverbal cues have over four times the impact on the impression you make than anything you say. The skills that we will give you will help nail your first impression, start the conversation and get your deal rolling. Furthermore, we will give you the tools to close this deal and improve your win rate.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Field Sales Workshop

Negotiating Complex B2B Contracts

Selling With Insight

Handling Objections

MODULE P1.0

  • Kicking Off Long-Term Partnerships
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Kicking Off Long-Term Partnerships

Reduce churn with better sales handoffs

One of the most common challenges we hear about sales is the customer on-boarding experience. The customer "hand-off" from sales to customer success often results in confusion: what are we doing? why are we doing it? what are we going to get/give from this? With only 68% of projects meeting intended goals, we think we can do better. This is modern customer success, tools we have sharpened since customer success was coined. Let us show you how to convert a sales hand-off into a customer journey. Our VAMP model provides a simple framework for connecting customer pains and dreams with your product. The sales --> customer success hand-off will convey the customer's purpose, hopes and dreams, unavoidable barriers, and greatest allies to share the journey. Not only do teams increase productivity with these tools, they report increased sales and customer satisfaction. Overall, our customer success alumni are happier and more fulfilled. Like them, your team members will have a common language for assessing alignment of customer purpose with company purpose.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal

MODULE P1.0

  • Creating Moments of WOW
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Creating Moments of WOW

Strong enough for sales but made for customer success

Moments of wow are the intentional actions you take to delight your customers. Wow means delivering value in such a way that customers return for new products and experiences. Do your customers get what they expect? How does their journey with your company introduce new opportunites? How could you can expand your impact and ensure that customers tell others about their experience? We present a formula and exercise to practice and develop the habit of expanding customer value. Exceptional customer journey training can increase quota attainment by up to 32%. Aligning your sales and customer success strategy with customer journey increases the lifetime value of customer by 26%. What are some of the ways you could wow your customer today?

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal

Customer Renewal

Turning advocates into evangelists

Turn mere customers into brand ambassadors and bring you whole company on board. By keeping your brand and ideas fresh both employees and customers will return. Aligning with the customer journey can increase win rates by 15%. Exceptional customer journey training increases quota attainment by up to 32%. Let us help you achieve your quotas with our training. We will teach you the Socratic method for B2B customer success. The Socratic Method will improve both customer experience and sales. This will help elevate your sales and provide the next step for your company's growth.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal