Engagement, adoption, and alignment with sales teams are among the top challenges for Customer Success Managers. Are you using stories and facts to build new partnerships and extend your value to existing customers?
We provide a playful and engaging 1-day workshop to re-energise you. Using our method, individuals practice expanding and renewing partnerships and dealing with common issues. You will get the tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Immediate results are increased renewal rates, account growth, and more thoughtful account planning.
Today, 45% of sales organisations are not aligned to the customer success journey. How challenging does that make your efforts? This workshop will teach you to how to align with marketing and sales, create moments of WOW, and nurture deep, trusted client relationships. You will learn how to use insight to create action. We offer a formula to build shared purpose and guide project planning at each check-in.
Connect with any buyer type, using a framework that moves ideas forward
Keep the customer journey fresh and fun by delighting customers throughout your partnership
Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy
Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship
Deliver a customer experience that listens, keeps promises, and opens new opportunities
Ask delicious questions that get your partners excited about next actions together
Customer Success Manager