Workshop 3.0

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you know to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly checkin. You will keep your promises!

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Objectives

Key Feature #1

Connect with any buyer type, using a framework that moves ideas forward

Key Feature #2

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Key Feature #3

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Expand Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Book this Module

  • 31 July 2017 10:00 - 12:00

  • WeWork Metropool,
    Weesperstraat 61-105,
    Amsterdam
  • 249.00

    exVAT

    BOOK NOW

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Creating Moments of WOW

Strong enough for sales but made for customer success

Moments of wow are the intentional actions you take to delight your customers. Wow means delivering value in such a way that customers return for new products and experiences. Do your customers get what they expect? How does their journey with your company introduce new opportunites? How could you can expand your impact and ensure that customers tell others about their experience? We present a formula and exercise to practice and develop the habit of expanding customer value. Exceptional customer journey training can increase quota attainment by up to 32%. Aligning your sales and customer success strategy with customer journey increases the lifetime value of customer by 26%. What are some of the ways you could wow your customer today?

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop