6-Hour Workshop

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Engagement, adoption, and alignment with sales teams are among the top challenges for Customer Success Managers. Are you using stories and facts to build new partnerships and extend your value to existing customers?

We provide a playful and engaging 1-day workshop to re-energise you. Using our method, individuals practice expanding and renewing partnerships and dealing with common issues. You will get the tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Immediate results are increased renewal rates, account growth, and more thoughtful account planning.

Today, 45% of sales organisations are not aligned to the customer success journey. How challenging does that make your efforts? This workshop will teach you to how to align with marketing and sales, create moments of WOW, and nurture deep, trusted client relationships. You will learn how to use insight to create action. We offer a formula to build shared purpose and guide project planning at each check-in.

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Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Other Recommendations

MODULE P1.0

  • Customer Renewal
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Customer Renewal

Turning advocates into evangelists

Turn mere customers into brand ambassadors and bring you whole company on board. By keeping your brand and ideas fresh both employees and customers will return. Aligning with the customer journey can increase win rates by 15%. Exceptional customer journey training increases quota attainment by up to 32%. Let us help you achieve your quotas with our training. We will teach you the Socratic method for B2B customer success. The Socratic Method will improve both customer experience and sales. This will help elevate your sales and provide the next step for your company's growth.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal

MODULE P1.0

  • Creating Moments of WOW
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Creating Moments of WOW

Strong enough for sales but made for customer success

Moments of wow are the intentional actions you take to delight your customers. Wow means delivering value in such a way that customers return for new products and experiences. Do your customers get what they expect? How does their journey with your company introduce new opportunites? How could you can expand your impact and ensure that customers tell others about their experience? We present a formula and exercise to practice and develop the habit of expanding customer value. Exceptional customer journey training can increase quota attainment by up to 32%. Aligning your sales and customer success strategy with customer journey increases the lifetime value of customer by 26%. What are some of the ways you could wow your customer today?

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal

MODULE P1.0

  • Handling Objections
  • 2 Hour 249.00
LEARN MORE BOOK NOW

Handling Objections

Jedi skills for handling anything that could be thrown at you

Have you ever been in a client conversation that got stuck? The word no can be very difficult to manage but it's an opportunity to turn the tide in favour of your partnership. People love to buy but they hate to be sold. With the correct tools an objection can transform into a question and an opportunity. We can help you get there and to win the partnership. We will teach you the methods to recognize five objection types and how to help your client see possibility.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Field Sales Workshop

Negotiating Complex B2B Contracts

Selling With Insight

Handling Objections

Creating Moments of WOW

Strong enough for sales but made for customer success

Moments of wow are the intentional actions you take to delight your customers. Wow means delivering value in such a way that customers return for new products and experiences. Do your customers get what they expect? How does their journey with your company introduce new opportunites? How could you can expand your impact and ensure that customers tell others about their experience? We present a formula and exercise to practice and develop the habit of expanding customer value. Exceptional customer journey training can increase quota attainment by up to 32%. Aligning your sales and customer success strategy with customer journey increases the lifetime value of customer by 26%. What are some of the ways you could wow your customer today?

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal