You’re a modern customer success team. You have great customer happiness stories. You have data + analytics. How are you using stories and facts to build new partnerships and extend your value to existing customers?
Introducing a modern and fresh take on customer success. We believe that creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to re-energise you.
Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you to how to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly check-in. You will keep your promises!
Using this approach, individuals practice expanding partnerships that align to corporate purpose. You will have tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Long-term practice with these tools includes personal and corporate growth. Immediate results are increased renewal rates, account growth, and customer pride.
Connect with any buyer type, using a framework that moves ideas forward
Keep the customer journey fresh and fun by delighting customers throughout your partnership
Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy
Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship
Deliver a customer experience that listens, keeps promises, and opens new opportunities
Ask delicious questions that get your partners excited about next actions together
Startup Executive @ UvA Business School