Workshop 3.0

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you know to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly checkin. You will keep your promises!

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Objectives

Key Feature #1

Connect with any buyer type, using a framework that moves ideas forward

Key Feature #2

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Key Feature #3

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Expand Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Book this Module

  • 31 July 2017 10:00 - 12:00

  • WeWork Metropool,
    Weesperstraat 61-105,
    Amsterdam
  • 249.00

    exVAT

    BOOK NOW

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Kicking Off Long-Term Partnerships

Reduce churn with better sales handoffs

One of the most common challenges we hear about sales is the customer on-boarding experience. The customer "hand-off" from sales to customer success often results in confusion: what are we doing? why are we doing it? what are we going to get/give from this? With only 68% of projects meeting intended goals, we think we can do better. This is modern customer success, tools we have sharpened since customer success was coined. Let us show you how to convert a sales hand-off into a customer journey. Our VAMP model provides a simple framework for connecting customer pains and dreams with your product. The sales --> customer success hand-off will convey the customer's purpose, hopes and dreams, unavoidable barriers, and greatest allies to share the journey. Not only do teams increase productivity with these tools, they report increased sales and customer satisfaction. Overall, our customer success alumni are happier and more fulfilled. Like them, your team members will have a common language for assessing alignment of customer purpose with company purpose.

Details

2 Hour

Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop