Workshop 3.0

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

You’re a modern customer success team. You have great customer happiness stories. You have data + analytics. How are you using stories and facts to build new partnerships and extend your value to existing customers?

Introducing a modern and fresh take on customer success. We believe that creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to re-energise you.

Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you to how to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly check-in. You will keep your promises!

Using this approach, individuals practice expanding partnerships that align to corporate purpose. You will have tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Long-term practice with these tools includes personal and corporate growth. Immediate results are increased renewal rates, account growth, and customer pride.

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Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Book the Pack and Save 148.00

Customer Success Workshop

747.00 599.00
exVAT

MODULES COVERED

  • Kicking Off Long-Term Partnerships
    249.00
  • Creating Moments of WOW
    249.00
  • Customer Renewal
    249.00

LOCATION

Weesperstraat 61-105,
1018 VN Amsterdam

NEXT START DATE

4 Sep 2017
25 Sep 2017
16 Oct 2017

DETAILS

Full Day Workshop
747.00 599.00
BOOK NOW

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Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.    Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.

Details

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Price

249.00 exVAT

Location

WeWork Metropool Weesperstraat 61-105, 1018 VN Amsterdam, Netherlands

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the B2B B2C Team Alignment

Team Alignment Course 2.1 : Team Assessment

Team Alignment Course 2.2 : Concentric Purpose

Team Alignment Course 2.3 : Backbrief

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Find a common purpose and use it to guide your actions

Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.    Your company's leaders are now more connected with your teams but are they learning from them? This is an aspect that only 16% of companies do to the proper extent. This is a vital aspect of the business. It is important that the leaders of any business know what is occurring on the front lines. So that they can plan their next move to combat these problems. For E-Commerce, a mindset and culture of high autonomy and high alignment are critical. The back-brief model helps pull insight from the market. We will give you the tools to align market strategy with metrics. Also to integrate feedback from the front lines of business. By doing this trends can be acted on before they occur and you can react. This helps you to stay ahead of the market and the competition.

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Location

WeWork Metropool Weesperstraat 61-105, 1018 VN Amsterdam, Netherlands

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the B2B B2C Team Alignment

Team Alignment Course 2.1 : Team Assessment

Team Alignment Course 2.2 : Concentric Purpose

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Listen like Socrates and sell through the questions you ask

A simple path to partnership is deep listening from no agenda. With guidance from Socrates, our framework helps you uncover more opportunities for alignment. How a salesman talks turns out to be unimportant because what they say, when guided by their listening, gives power to the spoken word. In other words, the salesman’s listening becomes an on-the-spot form of customer research. It can immediately useful in formulating any sales talk. We will teach you to apply this so that you can be the most effective salesperson possible. You will be in tune with the customer and exactly what they are looking for.

Details

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Price

249.00 exVAT

Location

WeWork Metropool,
Weesperstraat 61-105,
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Book

Can’t get the number of seats or date you want?

Or get the pack and save 747.00

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Customer Success Workshop

Time to WOW and renew. What's your plan?

Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you know to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly check in. You will keep your promises!

Details

6 Hour

Price

747.00 599.00 exVAT

Location

Weesperstraat 61-105,
1018 VN Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

Creating Moments of WOW

Customer Renewal