2-Hour, 3-Part Workshop Series

Customer Success

Time to WOW and renew. What's your plan?

Time to WOW and renew. What's your plan?

Engagement, Value Exchange, and Expansion are big challenges for Customer Success Management. For a startup or scaleup, customer success is at the heart of fulfilling a business purpose and growing sustainably.

Only 45% of sales organisations are aligned to the customer success journey. And 57% of the customer's expectations have been set before most Customer Success representatives meet the customer. So we know customer success is a challenging function.

Using our method, individuals practice expanding partnerships with tools to renew a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Immediate results are increased renewal rates, account growth, and improved customer journey experiences.

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Outcomes

Customer Connections

Connect with any buyer type, using a framework that moves ideas forward

Customer Journey of Insight

Keep the customer journey fresh and fun by delighting customers throughout your partnership

Customer Value Extended

Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy

Learning Objectives

  • Develop Trusting Relationships

    Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship

  • Extend Customer Opportunities

    Deliver a customer experience that listens, keeps promises, and opens new opportunities

  • Get Excited Together

    Ask delicious questions that get your partners excited about next actions together

Book the Pack and Save 148.00

Customer Success Workshop

747.00 599.00
exVAT

MODULES COVERED

  • Kicking Off Long-Term Partnerships
    249.00
  • Creating Moments of WOW
    249.00
  • Customer Renewal
    249.00

LOCATION

Weesperstraat 61-105,
1018 VN Amsterdam

NEXT START DATE

2 Nov 2017

DETAILS

3-Part Workshop Series
747.00 599.00
BOOK NOW

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Time to WOW and renew. What's your plan?

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Details

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Price

747.00 599.00 exVAT

Location

Weesperstraat 61-105,
1018 VN Amsterdam

Book

Can’t get the number of seats or date you want?

Or get the pack and save 148.00

This course is part of the Customer Success Workshop

Kicking Off Long-Term Partnerships

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