Did you know only 45% of sales organizations aren't well aligned to the customer journey? How challenging does that make your Customer Success efforts? This workshop will teach you know to better align to sales, create moments of WOW and deep, trusted client relationships. You will learn how to use insight to create shared purpose and how to gain commitment at each quarterly checkin. You will keep your promises!
Connect with any buyer type, using a framework that moves ideas forward
Keep the customer journey fresh and fun by delighting customers throughout your partnership
Develop partner advocates by listening deeply and asking the right questions to enroll them in strategy
Develop deep relationships from the outset of a project, or re-establish trust in an existing customer relationship
Deliver a customer experience that listens, keeps promises, and opens new opportunities
Ask delicious questions that get your partners excited about next actions together
Startup Executive @ UvA Business School