Methodology

We know your intent might seem clear but that getting there can feel like a moving target. The Scale-Up Group has combined the science of psychology + commercial economics and infused them with fun + challenging interactive learning modernites to help you get there.

Each of our Amsterdam (or In-Company) Workshops will let you and your team simulate the laws and science of negotiation in a fun environment with the ease and simplification you can bring to your work, tonight.

Our TEAM ALIGNMENT Workshops will help you work "ON" your commercial operations while our PARTNERSHIP Workshops will help on the skills used while working "IN" your customer conversations.

This unique and modern approach to customer success has emerged from 17 years of international public and private enterprise experience and our shift to a digital economy. We make constancy of purpose a reality through commercial education.

We do not subscribe to recipes, hacks, formulas or tricks. By enrolling in our weekly learning opportunities, you are simply engaging in the tacit fundamentals of communication, habit formation and group alignment in a safe space.

If you learn only methods, you'll be tied to your methods. But if you learn principles, you can devise your own methods. -Ralph W Emerson

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The Work

Discover what you are capable of achieving

Human Centered

You're going to "home in" and "hone in" on the most important target in your business, people

Tooled for Today

Our stuff is structured for the leading E-commerce, SaaS and Self-Managers that we're confident are changing the world for the better

Journey Based

As Customer Success trainers we too create intentional partnership journeys that drive in an upward spiral from marketing to renewal

Personality Minded

We encourage the frontline to own our emotions and impulses and we support scaleups to take advantage of their community platforms using the power of left + right brain

Leadership-Follower Oriented

It might sound paradoxical but we have a dual mindset of leading + following. Have an agenda and be ready to listen to the other gal too

Running on Insight

Our direction comes from something we'll show you how to sell, rational evidence from markets and industry trends

Your Journey

1.

ASSESS

Take our assessment to identify personal or team areas of development

2.

ALIGN

Align your learning goals to a shared purpose with that of your customer

3.

ABSORB

Take the time to work "on" yourself or your team not just "in" and sharpen your saw. You'll be thankful you did

4.

APPLY

Apply these new habits on the frontline and experience real control of your emotions, your time and the exhilaration of growing your firm

5.

ADAPT

Become a learning culture that enhances strengths and maximises client impact. Modify your approach as you learn from the results

Want to talk with a Learning Advisor?

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